Home services
AI receptionist and follow-up for HVAC, plumbing, roofing and electrical
AI Automation for hotels
An AI concierge that answers guests on WhatsApp, chat and email in their language, takes direct bookings and sells the late checkout. Your front desk welcomes the people in the lobby.
Today
Guest asksDesk busyNext dayBooks OTACommission
Messages wait for the shiftWith an AI agent
Instant replyBooked direct
Every guest, any languageKnows your property
Rooms, rates, parking, breakfast hours and the best restaurant nearby, answered from your own information, never invented.
Connected to your PMS
Reservations, availability and guest details come from Mews, Cloudbeds, Apaleo or Opera, so answers are about this guest's stay.
Staff for the moments that count
Complaints, special requests and VIPs go straight to your team with the conversation attached.
What's included: Before arrival, during the stay, after checkout.
- Guest messaging: Answers on WhatsApp, SMS, web chat and email, in the guest's language, before and during the stay.
- Direct booking chat: Answers rate and availability questions on your site and takes the booking, without OTA commission.
- Upsells: Early check-in, late checkout, upgrades and extras offered before arrival and added to the reservation.
- Review replies: Personal replies to Google, Booking.com and TripAdvisor reviews, with problems flagged to the manager.
- Requests to staff: Housekeeping and maintenance requests routed to the right team and tracked until done.
- Guest insights: A weekly digest of what guests asked and complained about, so you fix the causes.
Anivia LabsChatbot plugin
Answers fromAnivia LabsYour PMS and your infoChatbot pluginA FAQ you fill in
ChannelsAnivia LabsWhatsApp, chat, email, reviewsChatbot pluginThe website widget
Takes bookingsAnivia LabsYes, directChatbot pluginLinks to the engine
ChangesAnivia LabsAsk, we ship itChatbot pluginWhat the vendor ships
CostAnivia Labs$2,490 / month, flatChatbot pluginPer room or per conversation
- Mews
- Cloudbeds
- Apaleo
- Oracle Opera
- SiteMinder
- Booking.com
- Google Business Profile
- TripAdvisor
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Pricing
3-day free trial
$2,490/ month
AI Automation for hotels is part of the All-in-one plan. Need a PM and a bigger team? Dedicated Team.
- Pause anytime
- No hourly billing
- Cancel during the trial, pay nothing
24+
Additional services
Guest questions before and during the stay, direct booking enquiries, upsells such as early check-in and late checkout, review replies and routing requests to housekeeping or maintenance.