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AI Automation for e-commerce
AI agents that answer where-is-my-order, handle returns, help shoppers choose and win back abandoned carts. Your team stops copying tracking numbers and gets back to growing the store.
Today
New ticketFind orderCopy linkReplyRepeat
Support grows with every orderWith an AI agent
Instant answerTicket closed
Your team on the hard ticketsReads your store data
Orders, shipping, stock and return rules come from Shopify and your 3PL, so answers are about this order, not a help article.
Your brand voice
The agent writes the way your brand talks. The same team that designs your store and emails writes its prompts.
Store and agents together
Design, development and AI are in one subscription, so a new product page and the assistant on it ship together.
What's included: From the first question to the repeat order.
- Order and returns support: Where-is-my-order, address changes, returns and exchanges handled end to end in your helpdesk.
- Shopping assistant: Answers product questions on the page, compares options and recommends by size, budget or use.
- Cart recovery: Abandoned cart and browse flows by email and SMS, written per product, not one template for everything.
- Product content: Descriptions, alt text and feed data written at scale in your voice, ready for search and AI shopping results.
- Review replies: Drafted replies to reviews and comments, with complaints routed to support.
- Ops automation: Stock alerts, 3PL and ERP sync, and daily reports without spreadsheets.
Anivia LabsHelpdesk AI add-on
Works acrossAnivia LabsHelpdesk, store, email, opsHelpdesk AI add-onInside the helpdesk
Brand voiceAnivia LabsWritten by your designersHelpdesk AI add-onSettings and a tone slider
Custom flowsAnivia LabsWhatever your store needsHelpdesk AI add-onWhat the vendor ships
Also buildsAnivia LabsStore pages and emailsHelpdesk AI add-onNo
CostAnivia Labs$2,490 / month, flatHelpdesk AI add-onPer resolved ticket
- Shopify
- Shopify Plus
- WooCommerce
- Klaviyo
- Gorgias
- Zendesk
- Recharge
- Yotpo
- Postscript
- ShipStation
- Google Merchant Center
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Pricing
3-day free trial
$2,490/ month
AI Automation for e-commerce is part of the All-in-one plan. Need a PM and a bigger team? Dedicated Team.
- Pause anytime
- No hourly billing
- Cancel during the trial, pay nothing
24+
Additional services
Most of it. Order status, returns, exchanges, shipping and product questions are handled automatically with live order data. Tickets that need judgment, like damaged items or VIP complaints, go to your team with the context attached.